Acceptable use policy

1. What Nolloi is for

Answering the people who contact a business, booking appointments within its availability, making the service calls its customers asked for (such as a requested callback or an appointment reminder), and keeping the business's requests and records in order. Every use must be lawful where the business and its customers are.

2. No unsolicited contact

• No spam, bulk messaging or calls to people who did not ask to be contacted.
• No telemarketing, cold calling, robocalls or automated dialing campaigns.
• No messaging that breaks the WhatsApp Business policies or the rules of any channel used.
• Every opt-out is honoured at once: when a person says stop, contact stops on every channel.

3. Honesty

• An assistant must never be presented as a human. If someone asks, it says it is an AI.
• No impersonation of another person, business or public body.
• No deceptive, fraudulent or misleading statements, prices or offers.
• No fake reviews or manipulation of ratings.

4. Forbidden activities and content

• Illegal goods or services, or anything that facilitates them.
• Harassment, threats, hate speech or discrimination.
• Gambling, weapons, adult content, pyramid or multi-level marketing schemes, debt collection, and the sale of personal data.
• Assistants that talk directly with children: a school's assistant speaks with parents and guardians.
• Medical, legal or financial decisions made by the assistant without a qualified person: assistants share only the practical information the business approved.

5. Personal data

• The business must have a lawful basis for the data its assistant handles and must tell its customers how it is used.
• Sensitive data (such as health data) is handled only where the law allows it and after any prior authorisation the law requires.
• No collection of data the service does not need.

6. Security

• No attempt to break, overload, probe or bypass the security of the service or its providers.
• No sharing of access with people the business has not authorised.
• Suspected misuse or a security issue must be reported to contact@nolloi.com without delay.

7. What we do about misuse

We may refuse a request, block a message, pause a service or end a contract that breaks this policy, as the contract provides, and we cooperate with lawful requests from the authorities. To report misuse, write to contact@nolloi.com.