A front desk for medical clinics that knows which doctor to book
Medical clinics
For a clinic with several doctors and specialties, Nolloi answers patients by phone, on WhatsApp and by email at any hour, asks which doctor or specialty they want, books inside that doctor's own schedule and tells them what to bring. It never interprets a symptom or a result: questions about results, prescriptions and anything clinical go straight to your staff.
WhatsApp messages and WhatsApp calls are covered by the standard plans. Your own phone lines, email and website chat are connected in a custom deployment, scoped with you.
How requests arrive
One number, many doctors
Patients write to the clinic, not to a doctor. Each message has to reach the right specialty and the right schedule, and the front desk spends its morning sorting them.
The same practical questions, all day
Is a referral letter needed, should I come fasting, do you take my insurance, where can I park. Each answer is short, but together they fill the phone and the chat.
Results questions cannot wait in a pile
A patient asking about a blood test or a scan needs a person from the clinic, quickly. Mixed in with booking messages, that question is easy to miss.
How it works in your business
The patient writes, in their own language
A message or a voice note, in French, Arabic, Darija or English. The assistant answers in the same language, with the name and tone the clinic chose.
Which doctor, which specialty
The assistant asks whether the patient has a usual doctor or a specialty in mind. If they are unsure, it follows your rule, for example a first visit with a general practitioner.
A slot in that doctor's schedule
Each doctor has their own days, hours and consultation lengths. The assistant offers only free slots in the right schedule and records the booking in the calendar.
What to bring, said before the visit
Referral letter, previous results, the list of current medication, the insurance card, fasting before a blood test: whatever your clinic approved for each consultation type goes out with the confirmation and the reminder.
Results and clinical questions go to staff
A question about a result, a prescription or a symptom is never answered by the assistant. It is flagged in the team app for the right person, and the patient is told that a member of staff will get back to them.
What it sounds like
- CustomerHello, my GP told me to see a cardiologist. Do you have one? And can you tell me if my blood test results are back?
- AI assistantHello. Yes, the clinic has a cardiologist on Tuesdays and Thursdays. For the results, I can't see or explain them, but I've passed your request to the medical secretariat, who will reply to you here. May I have your name for them?
- CustomerKarim. For the cardiologist, Thursday would be best.
- AI assistantThank you, Karim. On Thursday I can offer 10:20 or 15:40. Please bring your GP's referral letter, any previous ECG and the list of medicines you take. Which time suits you?
- Customer15:40.
- AI assistantBooked for Thursday at 15:40 with the cardiologist. The reminder the day before will repeat the list of documents. The secretariat will contact you about the results.
Illustration. A real assistant answers with the hours, services and rules the business approved.
Always handed to a person
Always handed to a person
- Every question about results: blood tests, imaging, biopsies, reports. Always to staff, never explained by the assistant.
- Prescription renewals and questions about medication, to the doctor or the person you named.
- Symptoms that sound urgent: the patient is told to call emergency services or the clinic directly, per your rule, and the conversation is flagged.
- Requests for medical certificates, sick notes and written reports.
- Insurance disputes, billing questions and complaints.
What you decide at setup
- Your doctors and specialties, with each doctor's days, hours and consultation lengths.
- How patients are routed when they do not know which doctor they need.
- The documents to bring and the preparation instructions for each consultation type, written by your team.
- Who on staff receives results questions, prescription requests and urgent flags.
- Reminder timing, and which consultations may be booked directly or only requested.
See it work before you decide
There is no demo account and no trial. Instead, message or call our WhatsApp: the assistant that answers is our own AI. Or open the mirror to see what an assistant would answer for your own business.
Capabilities in detail
A WhatsApp receptionist for clinics with a busy front desk
For a medical clinic, WhatsApp is where patients ask everything at once: hours, documents, which doctor, results. Nolloi answers that line at any hour, in the patient's language, voice notes included. It gives the practical answers your clinic approved, books in the doctors' schedules and passes every results, prescription or clinical question to the right person on your staff, written up so nobody has to ask twice.
Learn moreBooking the right doctor, in the right schedule
In a clinic with several doctors, booking is mostly about routing. Nolloi asks which doctor or specialty the patient wants, applies your rule when they are unsure, offers free slots in that doctor's own schedule and records the booking. The confirmation and the reminder carry the preparation your team wrote for that consultation, so patients arrive with the right documents.
Learn moreEstimate
What unanswered requests may be costing you
Enter your own numbers. The estimate uses only them and a published price you choose, and shows every source.
Your estimate
Enter your numbers to see what unanswered requests may be costing you.
See what it costs to fix this for your businessWe reply with the exact price for your size and locations, in writing.
An estimate built only from the numbers you entered and the published price you chose. It is not a forecast or a promise of revenue.
Dirham and euro amounts are converted at the Bank Al-Maghrib reference rate of 9 October 2026 (11.0448 MAD for 1 EUR).
Published prices you can start from (2)
Published prices in Morocco, our first market.
- a private specialist consultation: 300 MAD per consultation Le Matin, observed 4 October 2026
- EUR/MAD 11.0448: Bank Al-Maghrib, cours de référence, 9 October 2026
What owners ask us
Patients will expect it to answer medical questions.
It tells them clearly and kindly that it cannot, and says who will. Because it notes the question in full, your staff reply once with the right information, instead of calling the patient back to ask what they meant.
Our doctors' schedules change every week.
The assistant reads availability from the calendar, so when a doctor's schedule changes, the offers change with it. A doctor on leave simply has no free slots to offer.
We cannot take risks with health data.
You remain the owner of the data. We process it as your processor, only to run the assistant and on your instructions, with a full export on request and 60 days of read-only access after the contract ends. Where the law requires prior authorisation, such as from the CNDP in Morocco, the service starts only once you have shown it.
Our secretaries know the patients personally.
That relationship stays theirs. The assistant gives the first answer and handles the logistics, then hands over with notes. The secretariat spends its time on the patients who need a person, not on repeating the address.
Which plan fits
A clinic with two or three doctors and one front desk often starts with Essentiel. A multi-specialty clinic with a busy reception and many WhatsApp calls fits Business OS, which answers those calls live and builds your document types into the team app. A group of medical centres fits Prestige, with a number and a calendar per centre and one view for management.
Questions
Can it tell a patient which specialist to see?
No. Choosing a specialty from symptoms is a medical decision. The assistant books the doctor the patient asks for, or applies your routing rule when they are unsure, for example a first consultation with a general practitioner.
Will it answer questions about lab or imaging results?
Never. Every results question is handed to the staff member you named, with the patient's request written down. The assistant tells the patient the clinic will get back to them and does not comment on what the results might mean.
What happens if a patient describes an emergency?
It does not assess it. It tells the patient to call emergency services or to call the clinic directly, exactly as your rule says, and flags the conversation so your staff see it first.
Can each doctor have different appointment lengths?
Yes. A first consultation, a follow-up and a procedure can each have their own length, doctor by doctor. The assistant only offers a slot when the full length is free.
Does it work at night and at weekends?
Yes, at any hour. Bookings follow the doctors' schedules, so a message sent at 23:00 on Saturday gets a Monday slot if that is the next free time.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22