An AI assistant for real estate agencies that answers every listing inquiry
Real estate agencies
Nolloi gives a real estate agency an AI front desk that answers listing inquiries by phone, on WhatsApp and by email, at any hour and in the person's own language. It replies from the facts your agency published for each property, asks the qualification questions you chose, offers viewing slots inside each agent's availability and files every lead in your team app. Offers, negotiation, valuations and anything legal always go to an agent.
WhatsApp messages and WhatsApp calls are covered by the standard plans. Your own phone lines, email and website chat are connected in a custom deployment, scoped with you.
How requests arrive
A new listing brings a wave of messages
The first evening a property goes online, the same questions arrive again and again: is it still available, which floor, is there parking, are pets accepted. Whoever replies first is usually the one who gets the viewing.
Agents are out on viewings, not at a desk
An agent showing a flat cannot type replies in the stairwell. Messages wait an hour or more, and by then a serious renter has often booked a visit with another agency.
Not every inquiry is ready to move
Some people are browsing a year ahead, others need a home next week. Without a few honest questions up front, agents spend whole afternoons on visits that had little chance of going anywhere.
How it works in your business
The inquiry arrives
Someone writes on WhatsApp with the reference of the ad they saw, or a plain description such as a two-bedroom near the tram line. Voice notes are understood as well as text.
It answers from your listing sheet
The assistant replies with what your agency published for that property: rooms, floor, availability date, parking, furnishing, service charges if you list them. When a fact is missing, it says an agent will confirm instead of guessing.
It asks your qualification questions
One at a time, and only after answering the person's own question: renting or buying, move-in date, number of occupants, financing or guarantor, whatever your agency chose, in the wording you approved.
It books the viewing
It offers slots only inside the availability of the agent who handles that property, records the chosen time in the calendar and sends the reminders your agency set, so the visitor has the time and meeting point in writing.
The agent takes over
The lead lands in your team app with a short summary: the property, the answers, the viewing time. Offers, owners who want to list, complaints and legal questions go straight to the right person.
What it sounds like
- CustomerHi, I saw your ad for the two-bedroom flat near the park, ref A214. Is it still available?
- AI assistantGood evening, and thank you for writing. Yes, A214 is available from the first of next month. It is on the third floor with a lift, unfurnished, with one parking space. Would you be renting it for yourself or with others?
- CustomerMe and my partner. Could we see it tomorrow?
- AI assistantOf course. Viewings for this flat are with Karim, and tomorrow he can show it at 11:00 or at 16:30. Which suits you better?
- Customer16:30. Also, is the rent negotiable?
- AI assistantI have booked 16:30 tomorrow with Karim, and you will get a reminder in the morning with the meeting point. I cannot discuss the rent myself, but I have noted your question so Karim can talk it through with you. May I have your name?
- CustomerLina.
- AI assistantThank you, Lina. Karim will see you tomorrow at 16:30.
Illustration. A real assistant answers with the hours, services and rules the business approved.
Always handed to a person
Always handed to a person
- Offers, counter-offers and any discussion of the asking price or the rent
- Owners who want to sell or let their property, including any request for a valuation
- Questions about contracts, deposits, taxes, title deeds or anything that calls for legal advice
- Tenants or landlords under management reporting a problem with a property
- Requests about a property the assistant has no listing sheet for
What you decide at setup
- Which listings the assistant may discuss, the facts it shares for each, and who updates them when a property is let or sold
- Your qualification questions for renters and for buyers, their order and their exact wording
- Each agent's viewing availability, the length of a viewing and the travel time between two addresses
- Whether the exact address is shared on request or only once a viewing is booked
- Who receives each kind of handoff: the listing agent, the branch manager or whoever handles new mandates
See it work before you decide
There is no demo account and no trial. Instead, message or call our WhatsApp: the assistant that answers is our own AI. Or open the mirror to see what an assistant would answer for your own business.
Capabilities in detail
Website chat for real estate agencies, on your own listing pages
Nolloi can place an AI assistant in the chat window of your agency's own website. Visitors browsing your listings type their questions there and get replies from the same listing sheets and rules as your WhatsApp assistant. Website chat is set up in a custom deployment, scoped with your agency; it is not part of the standard plans, which cover WhatsApp.
Learn moreProperty viewings booked on WhatsApp, inside your agents' diaries
Viewings fill an agency's week, and most of them are arranged by message. Nolloi's assistant offers viewing times on WhatsApp only inside the availability you set for each agent and property, records the chosen slot in your calendar, sends the reminders you picked and handles changes. Booking with reminders is part of the standard plans, from Essentiel upwards.
Learn moreEstimate
What unanswered requests may be costing you
Enter your own numbers. The estimate uses only them and a published price you choose, and shows every source.
Your estimate
Enter your numbers to see what unanswered requests may be costing you.
See what it costs to fix this for your businessWe reply with the exact price for your size and locations, in writing.
An estimate built only from the numbers you entered and the published price you chose. It is not a forecast or a promise of revenue.
Dirham and euro amounts are converted at the Bank Al-Maghrib reference rate of 9 October 2026 (11.0448 MAD for 1 EUR).
Published prices you can start from (2)
Published prices in Morocco, our first market.
- agency commission on one average Casablanca apartment sale (one party): 39,500 MAD per sale, before VAT Calcul : LesEco.ma (prix moyen) x Val Foncier (2,5 %), observed 4 October 2026
- EUR/MAD 11.0448: Bank Al-Maghrib, cours de référence, 9 October 2026
What owners ask us
People want to talk to an agent, not a bot.
They still meet an agent. The assistant handles the first exchange, the one that usually goes unanswered in the evening or during a visit: it answers the practical questions, books the viewing and passes the lead on with a summary. It says it is an AI when asked, and it hands over whenever the person prefers a human.
Our listings change every day. Won't it give out wrong information?
It answers only from the listing sheets your agency keeps. When a property is marked let, sold or under offer, it says so and can mention similar listings you have shared. When a detail is missing, it does not invent one: it notes the question for the agent.
Qualification questions will put serious buyers off.
You choose the questions and how they are phrased, and the assistant asks them one at a time, after it has answered what the person asked. A buyer who wants a quick fact gets it first. The questions exist to save your agents' time, so you can keep them few.
Will it quote prices or negotiate?
It can repeat the asking price or rent your agency published for a listing, because that is already public. It never negotiates, never comments on whether a price is fair and never values a property. Those conversations belong to your agents.
Which plan fits
An independent agency with one office and one WhatsApp number usually fits Essentiel: answers, viewings in the calendar and the team app. An agency whose clients often call on WhatsApp, or that wants its rental and sales files built into the app, usually picks Business OS. A network of branches runs as one business on Prestige, each branch with its own number and calendar.
Questions
Does it handle both rentals and sales?
Yes. You give it one set of questions for renters and another for buyers, and it follows the right path from the first message. Furnished or short stays can have their own rules if your agency handles them.
Can it answer owners who want to list their property?
It welcomes them, notes the address, the type of property and when they can be reached, and hands the request to the agent who handles new mandates. It gives no estimate of value: that is the agent's work, after a visit.
Which languages does it use?
The language of the person writing: English, French, Arabic, Moroccan Darija in Arabic or Latin letters, Spanish and many more. That matters for expatriates and buyers living abroad, who write at their own local time.
What about phone calls and our website?
A missed WhatsApp call gets an instant written reply on every plan, and Business OS and Prestige answer WhatsApp calls live. Your agency's ordinary phone line and chat on your own website are set up in a custom deployment, scoped with you.
How soon can it start?
At the latest 21 days after the deposit and your complete information, often about a week. Setup happens with you over WhatsApp and online: your listings, questions, availability, tone and the assistant's name.
Who owns the leads and conversations?
Your agency does. We process the data for you as your processor, you can ask for a full export at any time, and you keep read-only access for 60 days after the contract ends.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22