Terms of use

1. Purpose

These terms govern the use of the nolloi.com website and are entered into between Nolloe LLC (hereinafter “Nolloe”, “we”), a limited liability company of the State of Wyoming (United States), registered under no. 2026-001869334, and any person who visits it. Nolloi is the public brand under which Nolloe provides its services. The services are governed exclusively by the signed contract (master agreement and order form): in the event of any difference, the contract prevails.

2. Use of the website

• The website is freely accessible, without an account. The client and owner areas are reserved for authorised persons.
• You agree not to disrupt the website, not to attempt to circumvent its protections, and not to extract its content by automated means.
• The mirror is intended to display the public information of your own business. Its sample replies are automatically generated illustrations, not a commitment.

3. Website information

The website describes the services in general terms. The conversations shown are illustrative examples, not real conversations. The exact scope, price and terms for each client are set out in that client's contract and order form.

4. Commercial framework, as provided by the contract

• Each plan has a fixed price: a setup fee, then a monthly or annual subscription (the annual subscription corresponds exactly to 12 monthly payments). No discounts, no free trial, no demo.
• Prices are stated exclusive of taxes. Amounts are invoiced and paid by bank transfer; the invoice and the bank details accompany the contract.
• 50% of the setup fee is paid at signature, against a payment request; the balance and the first subscription period are paid before go-live. The entry package Nolloi Réponse, when offered, is paid in a single payment upon ordering.
• A reminder is sent before each due date. If a payment is not received by the scheduled date, the service is paused, then restored automatically as soon as the payment is confirmed.
• Go-live takes place no later than 21 calendar days after receipt of the deposit and full delivery of your information.
• Technical guarantee: from the day of go-live, you have a 30-day technical guarantee: if the system does not do what the contract says it does, you notify us in writing during that month, we have 15 days to fix it, and if it still does not work you may terminate the contract and recover the installation fee as well as your subscription pro rata for the days during which the problem remained unfixed. It does not cover any commercial result, the failure of a third-party platform, or force majeure.
• The contract runs for 12 months from go-live and renews for 12-month periods, unless notice of non-renewal is given in writing at least 60 days before the expiry date.
• The refund and termination terms are detailed in our refund and cancellation policy, which restates the contract without adding anything to it.

5. AI assistants

Our advisers and our clients' assistants are artificial intelligence assistants. They never pass themselves off as humans and say so if asked. A generated reply may contain an error; the client approves what its assistant may say.

6. Contact and objection

We contact you on WhatsApp only after your message or with your consent. A “stop”, on WhatsApp or to contact@nolloi.com, ends all contact on all our channels.

7. Intellectual property

The texts, visuals and the Nolloi brand belong to Nolloe LLC. WhatsApp is a trademark of Meta Platforms; Nolloi is neither affiliated with nor endorsed by Meta. Google Maps is a trademark of Google.

8. Liability

We take care to keep the website accurate and correct it as soon as an error is reported to us. Links to other websites (WhatsApp, Google Maps) lead to services that we do not control.

9. Governing law

These terms are governed by the law of the State of Wyoming (United States), where Nolloe LLC is registered. Before taking any action, we seek an amicable solution; failing that, the matter is brought before the competent courts of the State of Wyoming. For clients, the dispute resolution clause of the signed contract applies and prevails.

10. Write to us

contact@nolloi.com, or on WhatsApp at the number shown at the bottom of the page. Full legal information is set out in our legal notice.