An AI assistant for travel agencies that prepares every quote request
Travel agencies
Nolloi gives a travel agency an AI front desk that answers clients by phone, on WhatsApp and by email, day and night, in their own language. It gathers what a quote needs: destination, dates, departure city, travellers and children's ages, hotel style. It answers the practical questions you approved, books a meeting in your advisors' calendar and files each request in your team app. Quotes and prices are always prepared by your advisors.
WhatsApp messages and WhatsApp calls are covered by the standard plans. Your own phone lines, email and website chat are connected in a custom deployment, scoped with you.
How requests arrive
Trips are planned after work
People look at holidays in the evening and at weekends, often with the whole family reading over one shoulder. They write to several agencies at once and tend to stay with the first one that answers properly.
One message rarely holds a full brief
'How much for Istanbul in July?' arrives without dates, without the number of travellers, without the children's ages. An advisor spends several messages collecting the basics before any search can start.
Peaks arrive in waves
Before summer, during school holidays, around Umrah season or the Hajj registration window, the same questions pour in exactly when advisors are busy finishing the files that are already confirmed.
How it works in your business
The client writes or calls on WhatsApp
A message, a voice note or a WhatsApp call, at 23:10 or on a Sunday. The assistant answers in the language the client uses, under the name your agency chose for it.
It builds the brief, one question at a time
Destination or type of trip, fixed dates or a flexible window, departure city, adults and children with ages, hotel category, a budget range if the client wants to share one. It never fires all the questions in one block.
It answers from your approved information
Opening hours, branch address, what a package includes, the visa documents list you publish, your cancellation terms. Anything outside that material goes to an advisor instead of being guessed.
It offers a meeting when the trip needs one
For a honeymoon, a group or a pilgrimage, it proposes a slot with an advisor, at the agency or by phone, inside your calendar, and sends the reminder you chose.
The advisor receives a complete file
In the team app the request is sorted with the client's details, the full brief and the conversation. Your advisor prepares the quote and replies, and every follow-up stays in the same record.
What it sounds like
- CustomerHi, we'd like a week somewhere with a beach in August, two adults and three kids. What can you do?
- AI assistantGood evening, and thank you for thinking of us. A beach week in August for five, noted. Which city would you fly from?
- CustomerMontreal, but Toronto works too.
- AI assistantThank you. How old are the children? Flights and hotels often treat each age differently, so your advisor will need it.
- Customer11, 8 and 3. Is it already too late for August?
- AI assistantI can't promise availability: seats and rooms change every day and only an advisor can check them live. What I can do is pass your request tonight with everything filled in. Do you have a budget range in mind, or should the advisor suggest options at different levels?
- CustomerSuggest options. Can someone call me tomorrow after 18:00?
- AI assistantOf course, a call tomorrow after 18:00 is noted. May I have your name for the file?
- CustomerDaniel.
- AI assistantThank you, Daniel. Your request is with the team now, and an advisor will call you tomorrow evening with a few options. Have a good night.
Illustration. A real assistant answers with the hours, services and rules the business approved.
Always handed to a person
Always handed to a person
- Every price and every quote: the assistant collects the brief, an advisor sets the figure.
- Any visa question beyond your published documents list, and any question about whether a visa will be granted.
- Group requests (a school trip, a wedding party, an association, a company) and pilgrimage files that need registering.
- Changes, cancellations and refunds on trips already booked.
- A traveller in difficulty during a trip, such as a missed connection, a lost passport or a hotel problem, flagged at once to the person you named.
What you decide at setup
- The destinations, packages and seasonal offers it may describe, and what each one includes.
- The visa documents lists it may share, destination by destination, and the wording that sends everything else to an advisor.
- The brief your advisors need before pricing, in the order they prefer.
- Which requests go to which advisor: groups, pilgrimages, business travel, honeymoons.
- Your meeting slots, at the agency and by phone, and the reminders you want sent.
See it work before you decide
There is no demo account and no trial. Instead, message or call our WhatsApp: the assistant that answers is our own AI. Or open the mirror to see what an assistant would answer for your own business.
Capabilities in detail
A WhatsApp AI receptionist for your travel agency
Travel enquiries already start on WhatsApp: a voice note recorded in a taxi, a two-line question about a package, a quick 'are you open on Saturday?'. Nolloi's WhatsApp receptionist answers on your agency's number with the knowledge you approved, turns those messages into trip briefs, books meetings in your advisors' calendars and files every conversation in your team app. It is part of the standard plans.
Learn moreAI website chat for travel agencies, built on your own site
Visitors read your circuits and packages late at night and leave with questions nobody answers. Nolloi can add an AI chat to your agency's website, set up in a custom deployment and scoped with you. It answers from the trip pages and information you approve, gathers what an advisor needs for a quote and files the request in your team app. Website chat is not part of the standard plans.
Learn moreEstimate
What unanswered requests may be costing you
Enter your own numbers. The estimate uses only them and a published price you choose, and shows every source.
Your estimate
Enter your numbers to see what unanswered requests may be costing you.
See what it costs to fix this for your businessWe reply with the exact price for your size and locations, in writing.
An estimate built only from the numbers you entered and the published price you chose. It is not a forecast or a promise of revenue.
Dirham and euro amounts are converted at the Bank Al-Maghrib reference rate of 9 October 2026 (11.0448 MAD for 1 EUR).
Published prices you can start from (3)
Published prices in Morocco, our first market.
- a 14-day Omra package from Casablanca: from 18,900 to 33,400 MAD per person Yanis Travel (agence, Casablanca), observed 4 October 2026
- an 8-day organised trip to Istanbul from Casablanca: from 7,800 to 10,100 MAD per person in a double room MobarakTours (agence), observed 4 October 2026
- EUR/MAD 11.0448: Bank Al-Maghrib, cours de référence, 9 October 2026
What owners ask us
Our clients want to talk to a person, not a machine.
They still will. The assistant handles the first exchange at the hours when nobody is free, then passes a complete request to your advisor, who calls or writes back. It says it is an AI whenever asked and never pretends otherwise. The client gets an answer straight away instead of silence until morning.
A wrong price on WhatsApp could cost us money.
It does not quote. Fares and hotel rates move too fast, and pricing stays with your advisors. If you give it the published price of a fixed package, it can share that price with the conditions you wrote. Every tailored quote still comes from a person on your team.
Visa questions are risky.
That is why it only repeats the documents list and the steps your agency approved for each destination. It never says whether someone will obtain a visa, never interprets a consulate's decision, and passes anything unusual, such as a previous refusal, to an advisor.
In Umrah season we are flooded. Will it promise seats we don't have?
No. It does not see your allocations unless you share them, and it never confirms a seat or a room. It collects each request completely, tells the client that an advisor will confirm availability, and files the requests so your team works through them in order without losing one in a crowded chat.
Which plan fits
Essentiel suits a small agency that mainly receives WhatsApp messages and wants every brief collected outside office hours. Business OS fits agencies with several advisors: live answering of WhatsApp calls, roles in the team app and file types built in at setup. Prestige runs several branches as one business, each with its own number and calendar.
Questions
Which languages does it answer in?
The language the client writes in: English, French, Arabic, Moroccan Darija in Arabic or Latin letters, Spanish and many more. A family that switches between two languages in the same conversation gets answers that follow them, and voice notes are understood too.
Can it answer WhatsApp calls?
Yes. On the Business OS and Prestige plans it answers WhatsApp calls live, by voice, in your agency's tone. On every plan, a missed WhatsApp call receives an instant written reply so the client can continue in writing. Your ordinary phone line can be connected in a custom deployment.
Does it take bookings or payments?
It books meetings with your advisors in your calendar. It does not issue tickets, hold seats, take deposits or collect card details. Reservations and payments stay with your team and your usual booking tools, exactly as today.
Can it handle group trips?
It collects the frame of the group: number of participants, dates, type of group, special needs such as a coach or accessible rooms. It validates nothing itself. The file goes straight to the advisor in charge of groups, whom you name at setup.
Who owns the conversations and client details?
Your agency does. We act as your processor, you can export everything on request, and after the contract ends you keep read-only access for 60 days. The contract is signed, with a written technical guarantee of 30 days from go-live.
How long does setup take?
Setup is done with you over WhatsApp and online: destinations, packages, visa lists, rules and tone. The assistant is live at the latest 21 days after the deposit and complete information, often in about a week.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22