Guests write from every time zone. Each one gets an answer.
Hotels, riads and guesthouses
Nolloi gives boutique hotels, riads and guesthouses an AI front desk that answers guests by phone, on WhatsApp and by email, at any hour and in their own language. It answers the questions you approved, such as check-in times, airport transfers, breakfast and access, takes down dates, guest numbers and special requests, and passes each booking request to your team. It never takes a payment and only confirms a stay when your rules allow it.
WhatsApp messages and WhatsApp calls are covered by the standard plans. Your own phone lines, email and website chat are connected in a custom deployment, scoped with you.
How requests arrive
Messages arrive while you sleep
A couple planning their trip from another continent writes to you at what is three in the morning for you. If nothing comes back before breakfast, they may well have written to three other houses in the meantime.
The same questions, in every language
What time can we check in, can a taxi reach the door, is there a room on the ground floor, can you arrange a pickup from the airport. Asked in English, Spanish, German, French or Darija, sometimes all in the same week.
Arrivals rarely follow the plan
A delayed flight, a check-in at 23:30, a guest who cannot find the door at the end of a narrow lane. The night porter or the owner takes that call, usually while carrying luggage or serving dinner.
How it works in your business
We learn your house
Your rooms and how you describe them, check-in and check-out times, what breakfast includes, the transfers you offer, your house rules, and which rates, if any, the assistant may quote.
A guest writes or sends a voice note
The assistant replies in the guest's language, gives the answers you approved and asks for what is missing, one question at a time: dates, adults and children, room preference, arrival time.
The request is filed, complete
It lands in your team app with dates, guests, contact and special requests such as a cot, a dietary need, an anniversary or an accessible room. Your team checks availability in its own system and confirms.
Arrival details are handled
Transfer requests, the late check-in instructions you approved, directions to the door. Anything outside your rules goes to whoever is on duty that night.
Groups and events go to the manager
Weddings, retreats, group stays and full-property rentals are passed straight to the manager, with the dates, numbers and purpose of the stay already gathered.
What it sounds like
- CustomerHi, we're two adults and a four-year-old, looking at 12 to 15 May. Do you have a family room?
- AI assistantGood evening, and thank you for writing. Our family rooms have a double bed and a single bed, and a cot can be added on request. I'll pass your dates to the team so they can confirm availability and the rate. Which name should I put on the request?
- CustomerDaniel Moreau. Our flight lands at 22:40. Can someone pick us up?
- AI assistantThank you, Daniel. The property arranges airport transfers with a private driver, and the team confirms the driver and the cost together with the room. Shall I note a transfer for three people for a 22:40 landing?
- CustomerYes please. And can we pay when we arrive?
- AI assistantPayment terms are confirmed by the team when they reply about the room, so I won't promise anything on that. I have noted: family room, 12 to 15 May, two adults and one child, airport transfer for a 22:40 landing. You'll hear from the team in the morning.
Illustration. A real assistant answers with the hours, services and rules the business approved.
Always handed to a person
Always handed to a person
- Booking confirmations, except the stays your rules allow the assistant to confirm itself
- Payments, deposits, cancellations and refunds of any kind
- Group bookings, weddings, retreats and full-property rentals
- Complaints during a stay, and anything touching a guest's health or safety
- Requests outside your house rules, such as pets, parties in a room or arrivals after the hour you set
What you decide at setup
- Room types and descriptions, check-in and check-out times, breakfast hours and what each stay includes
- Which rates it may share, if any, and whether it may confirm certain stays or always passes the request
- Your transfer and late-arrival rules: who meets guests, until what hour, and which arrival instructions it may give
- Who receives which request: front desk, manager or owner, and at which hours
- The assistant's name and tone, from formal to warm and familiar
See it work before you decide
There is no demo account and no trial. Instead, message or call our WhatsApp: the assistant that answers is our own AI. Or open the mirror to see what an assistant would answer for your own business.
Capabilities in detail
Guest calls answered at any hour, in the guest's language
Nolloi's AI phone agent answers the calls guests make to your property, by voice, in their language and under your rules. Live answering of WhatsApp calls is included in the Business OS and Prestige plans. Answering your property's own phone line, and calling back guests who asked for it, is set up in a custom deployment, scoped with you. It never takes card details by phone and never confirms a room you have not approved.
Learn moreYour reservations inbox, answered and sorted
For hotels, riads and guesthouses, Nolloi can answer and sort the email that reaches your reservations address: availability questions, arrival details, transfer requests, invoice requests and group enquiries. It writes in the sender's language with the facts you approved and files each request in your team app. The email assistant is set up in a custom deployment, scoped with your property; it is not part of the standard plans, which cover WhatsApp.
Learn moreEstimate
What unanswered requests may be costing you
Enter your own numbers. The estimate uses only them and a published price you choose, and shows every source.
Your estimate
Enter your numbers to see what unanswered requests may be costing you.
See what it costs to fix this for your businessWe reply with the exact price for your size and locations, in writing.
An estimate built only from the numbers you entered and the published price you chose. It is not a forecast or a promise of revenue.
Dirham and euro amounts are converted at the Bank Al-Maghrib reference rate of 9 October 2026 (11.0448 MAD for 1 EUR).
Published prices you can start from (3)
Published prices in Morocco, our first market.
- average rate per room sold, luxury / upper-upscale hotels, Marrakech: 2,848 MAD per night Finances News Hebdo, observed 4 October 2026
- average rate per room sold, mid-range hotels (Morocco): 919 MAD per night LesEco.ma (Les Inspirations ÉCO), baromètre In Extenso, observed 4 October 2026
- EUR/MAD 11.0448: Bank Al-Maghrib, cours de référence, 9 October 2026
What owners ask us
We already take bookings through online travel platforms.
Platforms handle the bookings made on them. Guests who write to you directly on WhatsApp, before or after booking, still expect an answer about transfers, arrival times or the room itself. The assistant answers those and passes direct booking requests to you, and nothing changes on the platforms.
A wrong answer about availability would be a disaster.
That is why it does not guess. Unless your rules say otherwise, it collects the dates and details and your team confirms the room in your own system. It never promises a room it cannot see, and it tells the guest so plainly.
Our guests come for a personal welcome.
The assistant handles the first reply and the practical questions, in your tone and under the name you choose. The welcome at the door, the tea on arrival and the conversation with the owner stay yours. If a guest asks whether they are talking to a person, it says it is an AI.
We are a small house with six rooms.
Small houses feel night messages the most, because the owner is often the night porter too. Setup is done with you over WhatsApp and online, and the assistant is live at the latest 21 days after the deposit and your complete information, often in about a week.
Which plan fits
A guesthouse with a few rooms run by one or two people usually starts with Essentiel: messages, voice notes, booking requests filed in order and the team app. A hotel that receives WhatsApp calls from guests and wants them answered live fits Business OS. A group of properties under one name looks at Prestige, each address with its own number and calendar.
Questions
Which languages does it answer in?
The language the guest writes in: English, French, Arabic, Moroccan Darija, Spanish, German, Italian and many more. It follows each person, so a family can write in Spanish while their tour guide writes in English, and each gets a reply in their own language.
Can it answer guests' WhatsApp calls?
Yes. On the Business OS and Prestige plans it answers WhatsApp calls live, by voice. On every plan, a missed WhatsApp call gets an instant written reply. Your property's ordinary phone line is answered only in a custom deployment, scoped with you.
Does it see our room availability?
It knows what you taught it at setup. Your team checks availability in its own system and confirms the stay. If you want it to confirm certain stays by itself, you decide that at setup, with precise rules about which dates and rooms.
Who owns the guest data?
You do. We act as your processor, you can export everything on request, and you keep 60 days of read-only access after the contract ends. The conversations serve to run your assistant.
What if a guest writes at 3:00 because they are locked out?
The assistant replies at once, gives the instructions you prepared for that situation and passes it straight to the person you named for nights. It never improvises a solution it was not given, and it stays in the conversation until your team takes over.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22