A WhatsApp receptionist that answers at 23:00 as well as it does at 9:30
Answers WhatsApp messages, voice notes and calls at any hour, in each customer's own language.
What it is
A WhatsApp AI receptionist answers the messages, voice notes and calls that reach the business's WhatsApp number. It replies in the customer's language with the hours, services, policies and prices the business approved, notes what the person needs, offers appointments inside the business's availability and passes anything delicate to the team. It works under the name and in the tone the business chose, and it never pretends to be a person.
How it works
We set it up with you
Over WhatsApp and online, we gather your hours, services, rules, tone and the assistant's name. There is nothing to install. It goes live at the latest 21 days after the deposit and complete information, often in about a week.
A customer writes, records or calls
A short text, a long voice note, a question sent on a Sunday night: the assistant reads or listens and answers in the language the person used, whether that is English, French, Arabic, Darija in Arabic or Latin letters, Spanish or another.
It answers, then asks only what is missing
It replies with what you approved, then collects the details the request needs: the reason, a preferred day, a name. One question per message, never a form to fill in.
It books or hands over
On the plans with a calendar, it proposes free slots and records the one chosen. Anything that needs judgement goes to the person you named, with the conversation summarised in a few lines.
Every request lands in your app
On Essentiel, Business OS and Prestige, each request is filed and sorted in the team app, so the morning starts with a clear list instead of a long scroll through chats.
What is included
- Replies to WhatsApp messages at any hour, in the language each customer writes in
- Voice notes understood, in any language the customer speaks
- Answers from the facts you approved: hours, address, services, policies, prices when you provide them
- An instant written reply after a missed WhatsApp call (every plan)
- Live voice answering of WhatsApp calls (Business OS and Prestige)
- Appointments inside your availability, with the reminders you choose (Essentiel, Business OS and Prestige)
- Handover rules you set, with a short summary for whoever takes over
Availability
In the plansEvery plan includes it. Nolloi Réponse answers messages, voice notes and missed calls on one WhatsApp number; Essentiel adds the calendar and the team app; Business OS adds live answering of WhatsApp calls and your document types; Prestige runs several locations as one business.
Included in the standard plans.
Example
- CustomerHello, do you have yoga classes for beginners? I work until 18:00 most days.
- AI assistantHello, yes. Beginner yoga runs on Monday and Wednesday at 19:00, and on Saturday at 10:00. Would you like to try one of these?
- CustomerWednesday. How much is a single class?
- AI assistantI'll send you the studio's price list right after this message. To hold Wednesday at 19:00 for you, may I have your name?
- CustomerLina. Do I need to bring my own mat?
- AI assistantThank you, Lina. Mats are provided, so just bring water and comfortable clothes. You're booked for Wednesday at 19:00, and you'll get a reminder that morning.
- CustomerGreat, see you Wednesday.
Illustration. A real assistant answers with the hours, services and rules the business approved.
What it does not do
- On Nolloi Réponse it answers messages, voice notes and missed calls on one number, without the calendar, the team app or live call answering.
- It covers WhatsApp. Ordinary phone lines, email and website chat are connected only in a custom deployment.
- It only writes to people who contacted the business or booked with it, for example to send the appointment reminders you chose.
- It gives no medical, legal or financial advice: only the practical information you approved.
In your industry
A WhatsApp receptionist for clinics with a busy front desk
Medical clinics
Learn moreA WhatsApp AI receptionist for your travel agency
Travel agencies
Learn moreYour school's WhatsApp, answered for every family
Private schools
Learn moreThe WhatsApp front desk of your salon, open after closing time
Beauty salons
Learn moreSee it work before you decide
There is no demo account and no trial. Instead, message or call our WhatsApp: the assistant that answers is our own AI. Or open the mirror to see what an assistant would answer for your own business.
Questions
Which languages does it handle?
It follows the person who writes: English, French, Arabic, Darija in Arabic or Latin letters, Spanish and many more, voice notes included. If a customer starts in French and switches to Darija, the assistant switches with them.
What does it do when it does not know the answer?
It says it will check rather than guess, and the question goes to the person you named, with the conversation summarised. The customer is told honestly that a member of the team will reply.
Will my customers know they are writing to an AI?
It never pretends to be human. If someone asks, it says it is the business's AI assistant, and when a customer would rather deal with a person, it passes the conversation to your team.
How long does setup take?
At the latest 21 days after the deposit and your complete information, often about a week. Everything happens over WhatsApp and online: hours, services, rules, tone and the assistant's name.
Who owns the conversations?
You do. We process them for you as your processor, only to run your assistant. You can ask for a full export at any time, and after the contract ends you keep read-only access for 60 days.
Tell us about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22