An AI phone agent that picks up every call and returns the ones customers asked for
Answers calls by voice in the caller's language and makes the service calls your customers asked for.
What it is
An AI phone agent is a voice assistant that picks up when a customer calls, speaks with them in their own language, answers from the information the business approved, books or notes the request, and passes a summary to the right person. It also places the calls customers expect: a callback they requested, a reminder or confirmation of their appointment. WhatsApp calls are covered by the standard plans; the business's own phone lines are connected in a custom deployment.
How it works
The call comes in
On WhatsApp, or on the business's own number once it is connected. The agent answers at any hour, with the name and the tone the business chose at setup.
It listens and follows the caller
French, Arabic, Darija, English, Spanish or another language, even when the caller switches halfway through a sentence. The agent replies in the same language and asks one question at a time.
It handles the practical part
Opening hours, the address, what to bring, whether a service exists: it answers from the facts the business approved. If the caller wants an appointment, it proposes slots inside the business's availability and records the one chosen.
It hands over what needs a person
An urgent case, a complaint, a question that needs a professional's judgement: the agent tells the caller who will call back and within the delay the business committed to, then files the request with a written summary for that person.
It returns the calls customers expect
When a customer asked to be called back, or the business confirms appointments by phone, the agent calls at the time set and writes down the answer: confirmed, moved or cancelled.
What is included
- Live voice answering of WhatsApp calls (Business OS and Prestige plans)
- An instant written reply on WhatsApp after a missed WhatsApp call (every plan)
- Answering on the business's own phone numbers, connected in a custom deployment
- Callbacks customers requested, and appointment reminders or confirmations by phone, in a custom deployment
- A written summary of each call, filed with the request so the team can follow up
- The caller's language, Darija included, followed even when they switch during the call
Availability
Plans and customLive answering of WhatsApp calls comes with Business OS and Prestige, and every plan, Nolloi Réponse and Essentiel included, sends an instant written reply after a missed WhatsApp call. Answering and service calls on the business's own phone lines are built in a custom deployment, scoped with you.
WhatsApp calls are included in the standard plans; your own phone lines are connected in a custom deployment.
Example
- CustomerHi, my car is due for its service and the brake warning light came on this morning. Can I bring it in this week?
- AI assistantGood evening, thank you for calling. I can book that for you. For the service and a brake check, the workshop has Friday at 8:30 or Saturday at 10:00. Which suits you better?
- CustomerFriday at 8:30. Is it safe to drive until then?
- AI assistantI can't judge that over the phone, and with brakes I would rather not guess. I'll ask a technician to call you back tonight before 20:00 to advise you. What is the make and model of the car?
- CustomerA 2016 Clio. Sorry, am I talking to a real person?
- AI assistantNo, I'm the workshop's AI assistant. A technician will call you tonight, and your Friday 8:30 slot is booked. A confirmation message is on its way to you now.
- CustomerPerfect, thanks.
Illustration. A real assistant answers with the hours, services and rules the business approved.
What it does not do
- It never calls people who did not ask to hear from the business. Outgoing calls are service calls to existing customers: callbacks they requested, reminders and confirmations.
- On the standard plans it answers WhatsApp calls, not ordinary phone lines. The business's own numbers are connected only in a custom deployment.
- It gives no medical, legal or financial advice and never invents a price: it shares what the business approved, or a person confirms.
- It never claims to be human. Asked directly, it says it is an AI.
See it work before you decide
There is no demo account and no trial. Instead, message or call our WhatsApp: the assistant that answers is our own AI. Or open the mirror to see what an assistant would answer for your own business.
Questions
Can it answer my existing landline or mobile number?
Yes, in a custom deployment. We agree with you how your number is connected, which hours the agent covers, and which cases should get a callback from a member of your team. On the standard plans, the agent answers WhatsApp calls, and a missed WhatsApp call gets an instant written reply.
Will it phone people on our behalf?
Only the calls your customers asked for or expect: a callback they requested, a reminder or a confirmation of an appointment they booked. It does not call strangers, and anyone who asks not to be called again is not called again.
Are the calls kept?
You decide at setup what is kept from each call, within the contract: usually a written summary or a transcript, filed with the request so your team can follow up. Nothing is kept beyond what the contract allows.
What happens if the caller wants to speak to someone?
The agent says so plainly, notes why they called and applies your rule: a callback from the right person, with the reason already written down, so the customer does not have to explain everything a second time.
Does it cope with accents and Darija?
It follows the language the caller speaks, whether Darija, French, Arabic, English or Spanish, and changes when they change. If it did not catch something, it asks again rather than guessing what was meant.
Tell us about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22