One app where every request waits for the right person
Your business's own app: every request sorted, customer records, the calendar, and access for each person.
What it is
The team app is the business's own workspace, where everything the assistant handles arrives in order. Each request is filed and sorted, each customer has a record with their history, the calendar shows what is booked, and every team member signs in with their own access and role. When the assistant hands something over, it appears for the right person with the conversation summarised, so nobody has to scroll back through chats to understand it.
How it works
A request arrives
A WhatsApp message at 22:00, a voice note on the way to work, a booking made on Sunday: the assistant files each one with the reason, the details and the preferred time.
It is sorted
By type and by urgency, in the categories agreed at setup: new bookings, questions waiting for a person, changes, cancellations, complaints.
The right person sees it
A handover goes to whoever your rules name: the manager for a complaint, the specialist for a technical question, reception for a change of time. Colleagues it does not concern are not interrupted.
The record keeps the history
The next time the same customer writes, the team sees their earlier requests and appointments in one place, and can pick up the thread without asking the customer to repeat themselves.
Your documents sit where they belong
On Business OS and Prestige, the types of document your business works with are built into the app at setup, so each one is kept with the customer and the request it relates to.
What is included
- Every request filed and sorted by type and urgency
- A record for each customer, with their requests and appointments
- The calendar of bookings, with Google Calendar connectable
- Each team member with their own access and role
- Handovers shown to the right person, with the conversation summarised
- Your document types built in at setup (Business OS and Prestige)
Availability
In the plansIncluded in Essentiel, Business OS and Prestige, with access for every team member. On Business OS and Prestige, your document types are built in at setup; Nolloi Réponse has no team app.
Included in the standard plans.
Example
- CustomerHello, my sofa was supposed to be delivered today and nobody came. This is the second time.
- AI assistantGood evening. I'm sorry, a second missed delivery is not acceptable. Could you give me the name the order is under, so the right person has it straight away?
- CustomerIt's under Nadia, delivery to the city centre.
- AI assistantThank you, Nadia. I've sent your case to the delivery manager, marked urgent, with a note that this is the second missed date. She will call you tomorrow morning before 10:00.
- CustomerCan she call before 9:00? I leave early.
- AI assistantNoted: a call before 9:00. It is written at the top of your request, so it is the first thing she sees tomorrow.
Illustration. A real assistant answers with the hours, services and rules the business approved.
What it does not do
- Nolloi Réponse has no team app; it comes with Essentiel, Business OS and Prestige.
- It is not an accounting, invoicing or payroll system.
- Team members see only what their role allows, and your customer records are never shared with another business.
See it work before you decide
There is no demo account and no trial. Instead, message or call our WhatsApp: the assistant that answers is our own AI. Or open the mirror to see what an assistant would answer for your own business.
Questions
Can I limit what each person sees?
Yes. Each team member has their own access and a role agreed at setup. Reception can see the calendar and new requests, while complaints or sensitive cases go only to the people your rules name.
How are requests sorted?
Into the categories you agree at setup, such as new bookings, questions for a person, changes and cancellations, each with its urgency. The assistant files every request there with the reason and the details it collected.
Who sees a handover?
The person your rules name for that kind of case, with the conversation summarised and the customer's request in plain words. If the customer added a preference, such as the time they can be called, it is written on the request.
Does it work with Google Calendar?
The app has its own calendar, and Google Calendar can be connected if your team already uses it, so bookings made by the assistant show up where your team looks.
What happens to our data when the contract ends?
It stays yours. You can request a full export at any time, and after the contract ends you keep read-only access to the app for 60 days, enough to take everything with you.
Tell us about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22