AI chat on your website that answers the visitor who is about to leave
Chat on your own website with the same knowledge and rules, able to book or carry on over WhatsApp.
What it is
AI website chat is a chat window on the business's own site, answered with the same facts, tone and rules the business set for its other channels. A visitor can ask a question, book inside the business's availability, or continue the conversation on WhatsApp so it follows them after they close the page. Anything that needs a person is handed to the team. It is built and placed on the site in a custom deployment.
How it works
Scoped and placed on your site
We agree which pages show the chat, the first line a visitor sees, and what the assistant may do there. In a custom deployment, the chat is fitted to your existing site rather than your site being rebuilt around it.
A visitor asks
From a service page, the contact page or late at night on a phone: the visitor types a question, in whatever language they prefer, and gets an answer straight away rather than a form promising a reply later.
It answers, books or continues elsewhere
Practical questions are answered from your approved facts. If the visitor wants a slot, it proposes times inside your availability. If they are in a hurry, it offers to carry on over WhatsApp, where the conversation stays open.
It hands over
A request that needs a quote, a complaint or a question only a professional can answer goes to the right member of your team, with the chat summarised.
It files the conversation
Where scoped, the request is filed in the team app next to WhatsApp requests, so the visitor who chatted on Tuesday and wrote again on Thursday is one customer, not two.
What is included
- A chat window on the pages of your own website you choose
- Answers from the same approved facts and rules as your other channels
- Bookings inside your availability, recorded in the calendar
- An offer to continue on WhatsApp, so the conversation does not end when the tab closes
- Handover to a named person, with a summary of the chat
- The visitor's language followed, whatever they type in
Availability
Custom deploymentWebsite chat is built in a custom deployment, scoped with you. It is not part of Nolloi Réponse, Essentiel, Business OS or Prestige, but it can hand visitors over to the WhatsApp assistant those plans include.
Built and connected for you in a custom deployment, scoped with you.
Example
- CustomerDo you do deep cleaning after a move? It's a three-room flat.
- AI assistantHello. Yes, end-of-tenancy deep cleaning is one of the services. For a three-room flat, the team sends a quote once they have a few details. Is the flat already empty?
- CustomerEmpty from the 14th. How much, roughly?
- AI assistantI won't guess a figure: someone from the team will send you a quote for your flat. I can hold a cleaning slot now and have the quote sent before it. The 15th at 9:00 or the 16th at 14:00 are free.
- CustomerThe 15th. Can we continue on WhatsApp? I'm about to leave the house.
- AI assistantOf course. Tap the WhatsApp button below and I'll pick up there with your slot on the 15th at 9:00. The team's quote will follow in the same conversation.
Illustration. A real assistant answers with the hours, services and rules the business approved.
What it does not do
- Website chat is built in a custom deployment. The standard plans cover WhatsApp, not your website.
- It never quotes a price the business has not approved: it shares the approved list or has a person confirm.
- It is presented as the business's AI assistant, never as a person typing.
- It works on the business's own site, not on marketplaces, directories or social media pages.
See it work before you decide
There is no demo account and no trial. Instead, message or call our WhatsApp: the assistant that answers is our own AI. Or open the mirror to see what an assistant would answer for your own business.
Questions
Does my website need to be rebuilt?
The chat is added to your existing site during the deployment. At scoping we look at how your site is built and agree on which pages show the chat, so your team does not have to redesign anything.
Why offer WhatsApp from a website chat?
A visitor often leaves the page after a few minutes. Moving the conversation to WhatsApp keeps it open on their phone: the booking, the quote and the reminder all reach them there, and they can reply when it suits them.
Can visitors book an appointment in the chat?
Yes. The assistant proposes slots inside your availability, records the one the visitor picks in the calendar, and sends the confirmation. Reminders follow the rules you set for every booking.
Is it the same assistant as on WhatsApp?
It works from the same facts, tone and handover rules, so a visitor gets the same answer on your site as on WhatsApp. What changes is the window it appears in, and the option to continue the conversation on WhatsApp.
Tell us about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22