An AI email assistant that clears the inbox before the team arrives
Answers and sorts inbound email with your rules, drafts or sends replies, and hands over the rest.
What it is
An AI email assistant reads the email that reaches the business's inbox, sorts each message by what it asks for, and answers the routine ones with the same knowledge and rules the business set for its other channels. Depending on the rules the business sets, it sends the reply itself or leaves a draft for a person to approve. Anything sensitive goes to the right colleague. It is built and connected in a custom deployment, scoped with the business.
How it works
We scope your inbox with you
Which addresses it reads, which kinds of message it may answer alone, which need a draft, and which it must never touch. Because this is a custom deployment, the scope follows the way your team already handles email.
It reads and sorts each message
A booking request, a question about opening hours, a query on an invoice, a complaint, a supplier's offer: each email is labelled by what it asks for and how urgent it is.
It replies, or prepares a draft
Routine questions get an answer from your approved facts, in the sender's language. Where you prefer a human check, it writes the draft and a person sends it after one read.
It hands over the rest
A dispute, a formal letter, an attachment that needs a professional's review: the message goes to the person you named, with a two-line summary at the top so they know why before they open it.
It files the request
Where the deployment includes it, each email joins the team app next to the WhatsApp requests, so a customer who wrote on both is one record and nobody answers them twice.
What is included
- Reading and sorting of the inboxes agreed at scoping
- Replies to routine questions from the business's approved facts, in the sender's language
- Drafts left for approval wherever the business prefers a person to check first
- Handover of sensitive or unusual messages to a named person, with a short summary
- Booking replies inside the business's availability where the calendar is connected
- Filing in the team app alongside WhatsApp requests, where scoped
Availability
Custom deploymentThe email assistant is built in a custom deployment, scoped with you. It is not included in Nolloi Réponse, Essentiel, Business OS or Prestige, which cover WhatsApp; it can work alongside any of them with the same knowledge and rules.
Built and connected for you in a custom deployment, scoped with you.
Example
- CustomerHello, I would like to enrol my daughter in English classes this autumn. She is twelve. What levels do you offer, and is there a placement test?
- AI assistantGood morning, and thank you for your message. The school teaches English to children in four levels, and every new student takes a short placement test so the class fits. Tests run on Wednesday at 17:00 and Saturday at 11:00. Would one of these suit your daughter?
- CustomerSaturday works. Also, is it possible to pay in instalments?
- AI assistantSaturday at 11:00 is reserved for her placement test. I have passed your question about payment to the admissions office, who will reply today with the terms the school offers. May I have your daughter's first name for the test?
- CustomerHer name is Hiba. Thank you for the quick answer.
- AI assistantThank you. Hiba is expected on Saturday at 11:00; please arrive ten minutes early. Admissions will write to you about payment before the end of the day.
Illustration. A real assistant answers with the hours, services and rules the business approved.
What it does not do
- It is not part of the standard plans: email is connected only in a custom deployment.
- It does not send replies on topics the business marked for human review; those stay as drafts or go to a person.
- It gives no legal, medical or financial advice, and never commits to a price or terms the business has not approved.
- It answers inbound email. It does not send bulk mailings or newsletters.
See it work before you decide
There is no demo account and no trial. Instead, message or call our WhatsApp: the assistant that answers is our own AI. Or open the mirror to see what an assistant would answer for your own business.
Questions
Will it send emails without anyone checking?
Only for the kinds of message you allowed. You can start with drafts for everything, read what it prepares for a while, then let it send the routine answers on its own. The rules can differ by address or by topic.
How is this different from an auto-reply?
An auto-reply sends the same text to everyone. The assistant reads what each person actually asked and answers that question from your facts, or routes the message to the colleague who should handle it, with a summary.
Does it answer in the sender's language?
Yes. A message in French gets a reply in French, one in Arabic gets Arabic, one in English gets English. The tone is the one agreed at setup, formal or warmer, and stays the same across languages.
Is it included in the standard plans?
No. The standard plans cover WhatsApp. The email assistant is scoped and built for you in a custom deployment, so we agree together which inboxes, which rules and which handovers it covers before anything is connected.
Who owns the emails it handles?
You do. We process them as your processor, only to run the assistant. You can request a full export at any time, and after the contract ends you keep read-only access for 60 days.
Tell us about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22