Refund and cancellation policy

1. How you are billed

• Each plan has a fixed price: a one-time setup fee, then a monthly or annual subscription (annual billing is exactly twelve monthly payments). Prices are stated before tax.
• You receive a payment request and then an invoice, and you pay by bank transfer. The invoice and our bank details come with your contract.
• Standard plans: 50% of the setup fee is paid at signature; the balance of the setup fee and the first subscription period are paid before go-live.
• The entry package Nolloi Réponse, when offered, is paid in one payment when you order. If you move to the Essentiel plan within 6 months, that payment counts toward Essentiel's setup fee.
• Custom deployments are billed according to the schedule written in their signed proposal and contract.

2. The 30-day technical guarantee (when you get money back)

From the day your service goes live, you have a 30-day technical guarantee. If the service does not do what the contract says it does, tell us in writing during those 30 days. We then have 15 days to fix it. If it still does not work, you may end the contract and receive a refund of the setup fee plus your subscription for the days the problem stayed unfixed.

The guarantee covers how the service works, judged as a whole. It does not cover commercial results (numbers of contacts, appointments or sales), outages of third-party platforms or networks, force majeure, or problems caused by changes made to the system without our involvement. It assumes you give us the access and information the setup needs.

3. Other refunds

• Outside the technical guarantee window, fees already invoiced for a period that has started are not refunded, unless your signed contract or the law says otherwise. Anything that goes wrong after the first 30 days is fixed as part of your service.
• A refund owed to you is paid by bank transfer to the account that paid us, in the currency of the invoice, after we confirm the amount with you in writing.
• Questions about an invoice or a refund are settled directly with us: write to contact@nolloi.com and we answer in writing.

4. Term, renewal and cancellation

• Standard plans run for 12 months from go-live and renew for further 12-month periods.
• To stop the renewal, tell us in writing at least 60 days before the end of the current period, by email to contact@nolloi.com or by registered letter.
• Before go-live, cancellation follows the terms of your signed contract.
• When the contract ends, your data stays readable for 60 days, you can ask for a full export in a standard format, and identifiable data is then deleted within 30 days unless the law requires us to keep it.

5. Late payments

You receive a reminder before every due date. If a payment has not arrived by its due date, the service pauses, and it resumes by itself as soon as the payment is confirmed. Nothing is deleted during a pause.

6. How to ask

Write to contact@nolloi.com with your business name and contract reference, or by registered letter to Nolloe LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. We confirm every request in writing.