Client requests sorted and routed, even in the week of a filing deadline
Accounting firms
Nolloi gives an accounting firm an AI front desk that answers clients and prospects by phone, on WhatsApp and by email, at any hour and in their language. It notes what each client needs, which period it concerns and which documents they say they have sent or will send, then routes the request to the accountant in charge. Status questions go to staff, new clients are offered a meeting with a partner, and it never gives tax advice.
WhatsApp messages and WhatsApp calls are covered by the standard plans. Your own phone lines, email and website chat are connected in a custom deployment, scoped with you.
How requests arrive
Deadlines bring everyone at once
In the days before VAT, payroll or annual accounts are due, every client writes at the same moment, often with the same questions, while the team is busy producing the filings themselves.
Requests are scattered across personal phones
Clients message the accountant they know, on a personal number, at any hour. When that person is on leave or ill, nobody else can see what was asked.
Most messages need routing more than an answer
"Did you get my invoices?" or "Can you add a new hire to payroll?" The question is simple. Knowing who handles that client, and making sure they see it, is the real work.
How it works in your business
The client writes or records a voice note
The assistant greets them under the name the firm chose, in their language, and asks what the request concerns when the message is unclear.
It notes the request in the firm's terms
The kind of request, the company it concerns, the period (month, quarter or year), any deadline mentioned, and the documents the client says they have sent or will send.
It routes it to the right accountant
Each client company is linked to its accountant at setup. The request lands in that person's list in the team app, where partners can see it too, so it never depends on one phone.
It answers what it may and hands over the rest
Office hours, the address, the documents you usually ask for each month: yes. Whether a return is filed, how much will be owed, what can be deducted: a person answers.
Prospects are offered a first meeting
A new business is asked about its activity, legal form and needs, then offered a slot with a partner from the firm's calendar, with a reminder before it.
What it sounds like
- CustomerHi, Karim from the bakery here. I emailed the March invoices to Nadia on Friday. Has she started the VAT return? It's due this week.
- AI assistantGood evening, Karim. I can't see where the return stands, so I am passing your question to Nadia now for tomorrow morning. I have noted: VAT return for March, invoices emailed on Friday. Anything else she should know?
- CustomerI also have two supplier invoices on paper. Should they go in?
- AI assistantThat is Nadia's call, so I have added the question for her. If useful, the office accepts paper documents at reception from 9:00 to 17:00. Shall I tell her you will drop them off?
- CustomerYes, tomorrow morning.
- AI assistantNoted: two paper supplier invoices dropped at reception tomorrow morning. Nadia has your full message waiting when she starts.
Illustration. A real assistant answers with the hours, services and rules the business approved.
Always handed to a person
Always handed to a person
- The status of a return, a payslip or a set of accounts: only the accountant knows, so the question goes to them.
- Any question calling for judgment: deductions, tax regimes, amounts due, penalties, what to declare.
- Letters from the tax authority or an inspection notice a client mentions, passed on as urgent.
- Fees, changes to the engagement and new services for an existing client.
- Complaints, and anything a client calls urgent close to a deadline.
What you decide at setup
- Your clients and the accountant in charge of each company.
- The kinds of request you handle, such as bookkeeping, VAT, payroll, annual accounts or company formation, and the words clients use for them.
- The filing calendar the assistant may mention, and the documents list you usually send clients.
- The slots partners keep for new clients, and the length of a first meeting.
- What counts as urgent, and who receives it.
See it work before you decide
There is no demo account and no trial. Instead, message or call our WhatsApp: the assistant that answers is our own AI. Or open the mirror to see what an assistant would answer for your own business.
Capabilities in detail
Client emails routed to the right accountant, even at quarter end
Accounting clients use email when a matter feels formal: a letter from the tax office, a request for a certificate, a reply to your month-end reminder. Nolloi's email assistant sorts incoming mail by client, request and period, acknowledges it in your firm's name and routes it to the accountant in charge. Status and tax questions go to people. It is built in a custom deployment, scoped with your firm.
Learn moreEvery client request in one place, with the accountant who owns it
In most firms, client requests live in personal chats, inboxes and memory. Nolloi's team app gathers every request the assistant receives into one sorted list, linked to the client record and to the accountant in charge. Each staff member has their own access and role, partners see the whole firm, and on Business OS your document types are built in at setup, named the way your team already names them.
Learn moreEstimate
What unanswered requests may be costing you
Enter your own numbers. The estimate uses only them and a published price you choose, and shows every source.
Your estimate
Enter your numbers to see what unanswered requests may be costing you.
See what it costs to fix this for your businessWe reply with the exact price for your size and locations, in writing.
An estimate built only from the numbers you entered and the published price you chose. It is not a forecast or a promise of revenue.
Dirham and euro amounts are converted at the Bank Al-Maghrib reference rate of 9 October 2026 (11.0448 MAD for 1 EUR).
Published prices you can start from (2)
Published prices in Morocco, our first market.
- monthly bookkeeping for a small company: from 800 to 2,500 MAD per month, before VAT Consulting Maghreb Expertise (cabinet, Tanger), observed 4 October 2026
- EUR/MAD 11.0448: Bank Al-Maghrib, cours de référence, 9 October 2026
What owners ask us
Our clients want their accountant, not a machine.
They keep their accountant. The assistant takes the message, notes it precisely and puts it in that accountant's list, so the client gets an acknowledgment at once and a real answer from the person who knows the file. It says it is an AI whenever asked.
Tax questions are too risky to automate.
That is exactly why it does not answer them. It handles reception and routing only. Anything about amounts, deductions, regimes or penalties is noted in the client's own words for the accountant, and the client is told a professional will reply.
We already have accounting software.
Keep it. Nolloi does not replace your production tools or touch your ledgers. It handles the conversations around them: who asked what, for which company and period, and who on the team is dealing with it.
Our clients' figures are confidential.
You own the data and we act as your processor under a signed contract; conversations serve only to run your assistant. Each staff member has their own access and role in the team app, and you can export everything whenever you ask.
Which plan fits
Essentiel suits an accountant working alone or with one assistant. Business OS fits a firm with several accountants and a long client list: it adds live answering of WhatsApp calls and builds your document types into the team app. Prestige is for firms with several offices, each with its own number and calendar, seen as a whole by the partners.
Questions
Does it give tax advice?
No. It gives the practical information you approved, such as hours, address and your usual documents list. Anything about what to declare, what is deductible or how much is due is noted for the accountant, who replies.
Does it collect or check the documents clients send?
No. It does not collect, open or check documents. When a client mentions papers, it notes what they said, for example March invoices emailed on Friday, so the accountant knows what to look for and where.
What happens when an accountant is on leave?
Their clients' requests wait in the team app, not on a personal phone. A partner or a colleague with the right access sees the open list and can take it over, so no client is left without a reply.
Can it answer our office line or our email?
The standard plans cover WhatsApp, with live answering of WhatsApp calls on Business OS and Prestige. An email assistant and an AI phone agent on your own lines are built in a custom deployment, with the same routing rules.
How is a new client handled?
The assistant asks about the activity, the legal form, the size of the team and what the business needs, such as bookkeeping, payroll or a company formation, then offers a meeting with a partner. No quote is given in the chat.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22