Appointments booked in the conversation, never outside your availability
Offers slots only inside your availability, records them in the calendar and sends the reminders you chose.
What it is
AI appointment booking lets customers book while they are talking to the business's assistant, without waiting for someone to check the diary. The assistant proposes only slots inside the business's availability, records the chosen one in the calendar, sends the reminders the business picked, and handles moves and cancellations by the business's own policy. Google Calendar can be connected, so the team keeps working in the calendar it already knows.
How it works
You set the rules once
Opening hours, how long each service takes, who does what, breaks, how far ahead people may book, and what happens when someone cancels. These are agreed at setup and changed whenever your schedule changes.
The customer asks for a time
In a message or a voice note, often vaguely: 'Tomorrow after work?' The assistant reads the calendar and proposes two or three free slots that match, never one outside your availability.
The slot is recorded
As soon as the customer chooses, the appointment goes into the calendar with the name, the reason and the contact, and the customer receives a confirmation.
Reminders go out
At the moments you chose, for example the evening before. The customer can confirm with a word, or ask to move the appointment in the same thread.
Changes follow your policy
Someone who wants to reschedule is offered new slots. A late cancellation, or a request your policy reserves for a person, goes to the team instead of being decided by the assistant.
What is included
- Slots proposed only inside the availability you set
- Each booking recorded in the calendar, with Google Calendar connectable
- A confirmation, then reminders at the times you chose
- Rescheduling and cancellations handled by your policy
- Each booking filed in the team app with the reason and the contact
- Unusual or late requests handed to a person
Availability
In the plansIncluded in Essentiel, Business OS and Prestige, where it books from WhatsApp messages, voice notes and, on Business OS and Prestige, live WhatsApp calls. Nolloi Réponse has no calendar.
Included in the standard plans.
Example
- CustomerHi, can I book a grooming for my dog this week? He's a medium poodle.
- AI assistantHello. Yes. A full grooming for a medium-size dog takes about two hours. This week I can offer Thursday at 10:00 or Friday at 15:30. Which would you prefer?
- CustomerFriday, but could it be a bit later? I finish work at 16:00.
- AI assistantThe last start on Friday is 15:30, because the salon closes at 18:00. The next later slot is Saturday at 16:30. Would Saturday work for you?
- CustomerSaturday at 16:30 then. My name is Omar.
- AI assistantDone, Omar: Saturday at 16:30 for your poodle's grooming. You'll get a reminder on Friday evening, and you can reply to it if you need to change the time.
Illustration. A real assistant answers with the hours, services and rules the business approved.
What it does not do
- It never books outside the availability you set, even when a customer insists; exceptions go to a person.
- Nolloi Réponse has no calendar, so booking comes with Essentiel, Business OS and Prestige.
- It does not take payment for bookings.
- It does not overrule your cancellation policy: borderline cases are decided by the team.
In your industry
Dental appointment booking that respects chair time
Dental clinics
Learn moreBooking the right doctor, in the right schedule
Medical clinics
Learn moreConsultations booked in your calendar, with the right papers on the table
Law firms and notaries
Learn moreProperty viewings booked on WhatsApp, inside your agents' diaries
Real estate agencies
Learn moreSalon booking that adds up the minutes correctly
Beauty salons
Learn moreSee it work before you decide
There is no demo account and no trial. Instead, message or call our WhatsApp: the assistant that answers is our own AI. Or open the mirror to see what an assistant would answer for your own business.
Questions
Do I have to use Google Calendar?
No. The calendar in your team app works on its own. If your team already lives in Google Calendar, it can be connected so that every booking appears there too, next to the appointments you add yourselves.
What if two customers want the same slot?
Once a slot is booked it is no longer offered. The next customer who asks for that time is shown the nearest free alternatives instead, so the calendar never holds two people in one place.
Can it book with a specific team member?
Yes, when each person's availability is set up. A customer who asks for someone by name is offered that person's free slots; one who has no preference is offered the earliest slot with anyone who performs the service.
Which reminders are sent, and when?
The ones you choose at setup: for example a reminder the evening before, or one the same morning. The wording follows your tone, and the customer can confirm or ask to move by replying.
Can customers cancel by message?
Yes, by your policy. Within the cancellation window you set, the assistant cancels and frees the slot; outside it, or when your policy says a person decides, the request goes to your team.
Tell us about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22