The WhatsApp front desk of your salon, open after closing time
WhatsApp AI receptionist
Many salon conversations start on WhatsApp: how much is a keratin treatment, are you open on Sunday, can I come with my sister. Nolloi answers those questions at any hour in the client's language, from the information you approved, then turns the conversation into a booking when the client is ready. Bridal requests, complaints and anything outside your rules come to you.
A typical situation
Eid weekend. The salon has changed its hours for the holiday, the price list was updated last month, and messages arrive at 23:00 from clients who want henna, hair and nails before family visits. The assistant gives each client the holiday hours you entered, the prices you approved and the services available, books those who are ready, and puts the three requests for a bride's henna night straight into the owner's list, with the date and the number of guests.
Example
- Customer(voice note) Hi, how much is a keratin treatment for long hair? And are you open on Sunday?
- AI assistantHi, thanks for your message. The salon's keratin price depends on hair length, so for long hair the stylist confirms it after a quick look; I've noted your request. On Sunday the salon is open from 10:00 to 16:00. Would you like a short consultation slot?
- CustomerOkay. Also my cousin is getting married in June. Can you do hair and makeup for her and 5 bridesmaids?
- AI assistantCongratulations to her. Bridal bookings are arranged by the owner personally. May I note the wedding date, the city and how many people need hair and makeup? The owner will contact you.
- Customer14 June, 6 people in total.
- AI assistantThank you, it's noted and passed on. For the keratin, would Sunday at 11:00 or 13:30 suit you for the consultation?
Illustration. A real assistant answers with the hours, services and rules the business approved.
How it works
Answers that come from you
Opening hours, holiday hours, address, parking, services, the prices you chose to share, the products you use: the assistant answers from what you approved, and uses your new information once you have updated it.
Voice notes and every language
Clients often send a voice note in Darija or French on the go. The assistant understands it and replies in writing in the same language.
From question to booking
When the client is ready, the assistant offers free times for the services and the stylist she wants, and records the appointment with the reminder you chose.
What it passes to you
Bridal and event requests, complaints, exceptions to your policy and anything it is unsure about go to the owner in the team app, with the details written down.
What you decide
What you decide
- The information the assistant may share: hours, holiday hours, services, products, and prices or none.
- What counts as a bridal or event request, and which details to collect before passing it to you.
- Your tone on WhatsApp, warm and familiar or formal, and the assistant's name.
- Whether WhatsApp calls are answered live (Business OS and Prestige) or get a written reply when missed.
What it does not do
- It gives no skin or hair care advice beyond the practical information you approved.
- It does not negotiate prices or grant discounts.
- In the standard plans it answers WhatsApp, not your salon's ordinary phone line; that line can be connected in a custom deployment.
Questions
Can it send my price list?
It shares the prices you provide, service by service, in the client's language. Where a price depends on hair length or a consultation, it says so and leaves the exact figure to your team.
What about WhatsApp calls while we are busy?
A missed WhatsApp call gets an instant written reply on every plan, so the client can continue in the chat. On Business OS and Prestige, the assistant can also answer those calls live, by voice.
Will it sound like us?
You choose its name and its tone at setup. A salon that writes 'Coucou ma belle' and one that writes 'Good afternoon, Madam' get very different assistants, and both stay polite and brief.
Can clients ask about products?
Yes, if you list the products you use and sell. It describes them with the information you gave, and passes any question about allergies or skin conditions to your team.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22