The AI phone agent for dental clinics, said plainly
AI phone agent
Patients still call their dentist, often while in pain. Nolloi's standard plans cover WhatsApp calls: live answering by voice on Business OS and Prestige, and an instant written reply to a missed call on every plan. Answering your clinic's own phone number, and making the confirmation calls your patients expect, is built for you in a custom deployment.
WhatsApp calls are included in the standard plans; your own phone lines are connected in a custom deployment.
A typical situation
Tuesday, 11:20. The dentist is halfway through an extraction, the nurse is assisting, and the desk phone rings for the third time. One patient wants to move tomorrow's cleaning, another has a loose dental cap, a parent asks whether the clinic treats children. Without a phone agent, all three hear a ringing tone. With one, each caller gets an answer: the loose cap goes into the first urgent slot of the afternoon, the cleaning change is noted for the team, and the question about children gets the reply the clinic approved.
Example
- CustomerHello, my dental cap came off at lunch. I'm not in pain, but I'd like it fixed before the weekend.
- AI assistantHello, thank you for calling, I'm the clinic's assistant. I can't examine the tooth, but I can find you a time. Friday at 10:40 or 16:10, each with half an hour in the chair. Which do you prefer?
- Customer16:10. Do I keep the cap?
- AI assistantThe clinic asks patients to bring the cap in a small box. For the tooth itself, the dentist will tell you on Friday. If pain or swelling starts, call emergency services or the clinic directly.
- CustomerOkay. Wait, am I talking to a real person?
- AI assistantNo, I'm an AI assistant working for the clinic. Everything you told me is written down for the team. You're booked on Friday at 16:10, and a reminder will come on Friday morning.
Illustration. A real assistant answers with the hours, services and rules the business approved.
How it works
WhatsApp calls first
On Business OS and Prestige, the assistant picks up WhatsApp calls live and speaks in the tone you chose. On every plan, a missed WhatsApp call gets a written reply at once, so the patient can carry on in the chat.
Your clinic's line, in a custom deployment
If patients mostly dial your ordinary number, we connect the phone agent to that line in a custom deployment, scoped with you: the hours it answers and what it says.
On the call
It greets the caller in the clinic's name, asks what the call is about, gives the practical answers you approved and offers free chair time of the right length. It speaks the caller's language and says it is an AI if asked.
After the call
A short written note lands in the team app: who called, why, what was booked and what still needs a person. Calls your patients asked for, such as a callback or the confirmation of tomorrow's visit, can be made by the agent in the same custom deployment.
What you decide
What you decide
- Whether you start with WhatsApp calls only, or also want your clinic's own line connected in a custom deployment.
- The hours the agent answers, and what it says when the clinic is closed.
- Your wording for a broken tooth, swelling, bleeding or a blow to the mouth, and who on the team is flagged.
- Which visits it may book during a call, and which ones it only notes for your team to confirm.
- The service calls you want made: callbacks patients asked for, and confirmations of booked visits.
What it does not do
- The standard plans do not answer your clinic's ordinary phone number: that is a custom deployment.
- It never assesses a tooth, a symptom or an X-ray, and never suggests medication.
- It does not call people who did not ask to hear from you: outgoing calls are only the callbacks and confirmations your patients expect.
- It does not quote treatment costs unless you approved the prices it may share.
Questions
Is the phone agent included in my plan?
Partly. WhatsApp calls are covered by the standard plans: live answering on Business OS and Prestige, and an instant written reply to a missed call on every plan. Connecting the agent to your clinic's own phone line is a custom deployment, scoped and quoted with you.
What does it do when a patient calls with severe pain?
It does not judge how serious it is. It follows the rule you set: typically, it tells the caller to call emergency services or the clinic's on-call number straight away, offers the first urgent slot if one is free, and flags the call for your team.
Can it make reminder calls before appointments?
In a custom deployment, yes, for patients who booked and expect it: a confirmation call the day before, or a callback a patient asked for. Written reminders on WhatsApp are already part of the standard plans.
Does the caller know it is an AI?
It never pretends to be human. It introduces itself as the clinic's assistant and, if a caller asks, says plainly that it is an AI and that the team will see everything they said.
Are call notes treated as health data?
Yes. We act as your processor: what a caller says is used only to run your assistant, on your instructions, and remains your data. If your country requires prior authorisation for processing health data, as Morocco does through the CNDP, the agent goes live only after you have shown it.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22