Dental appointment booking that respects chair time
AI appointment booking
Nolloi books dental appointments on WhatsApp the way your front desk would: it asks what the visit is for, matches it to the chair time and dentist you set, offers free slots from your calendar and records the one the patient picks. Reminders and the check-up recalls you chose go out on their own. Long treatments can stay request-only, confirmed by your team.
A typical situation
Nadia writes on Wednesday night. She wants check-ups for herself and her two children, ideally back to back on a Saturday morning, and her son has a wobbly milk tooth. The assistant asks the children's ages, knows the clinic gives children's check-ups to the second dentist, and offers two Saturday sequences that fit both calendars. Nadia picks the first. The three bookings appear in the calendar with a family note, and the wobbly tooth is flagged for the dentist so it is no surprise on the day.
Example
- CustomerGood evening, I'd like check-ups for me and my two kids, Saturday morning if possible, one after the other.
- AI assistantGood evening, happy to arrange that. How old are the children?
- Customer7 and 11. And the little one has a wobbly baby tooth.
- AI assistantThank you, I've noted the wobbly tooth for the dentist. This Saturday I can offer 9:00, 9:30 and 10:00 in a row, or 10:30, 11:00 and 11:30. Which sequence suits you?
- CustomerThe first one.
- AI assistantDone: you at 9:00, then the children at 9:30 and 10:00. Which names should I put on the three bookings? Each of you will get a reminder on Friday evening.
Illustration. A real assistant answers with the hours, services and rules the business approved.
How it works
Visit types with their own length
At setup you list each visit: check-up, scaling, filling, root canal session, whitening consultation, implant consultation, urgent visit. Each gets a chair time, a dentist or hygienist, and a rule: bookable directly or request only.
The patient says what they need
The assistant asks one short question at a time until it knows the visit type. If the patient is unsure, it books the general consultation you chose for that case.
Slots that really exist
It reads the free time in your calendar (Google Calendar can be connected) and offers two or three options. The chosen slot is written in the calendar and in the team app at once.
Reminders, replies and recalls
The reminders you chose go out before each visit. A patient who replies that they cannot come is flagged to your team straight away and, if your rules allow it, offered another free slot. Check-up recalls follow the schedule you decided.
What you decide
What you decide
- Your visit types, each with its chair time and the dentist or hygienist who performs it.
- Which visits patients can book directly, and which stay request-only for your team to confirm.
- How many urgent slots you keep free each day, and who may take them.
- Your reminder timing and your check-up recall schedule.
- What the assistant asks before booking, and nothing more: name, reason for the visit, new or existing patient.
What it does not do
- It never books outside the availability you set, even when a patient insists.
- It does not decide which treatment a patient needs: when the reason is unclear, it books the consultation you chose for that case.
- It does not change or reorder the stages of a treatment plan.
- It does not take payments or deposits.
Questions
Can patients cancel or move an appointment on WhatsApp?
They can say so in the chat, including by replying to a reminder. The assistant notes it at once in the team app and, if your rules allow it, offers another free slot of the same length. Your team keeps the final word on late changes.
Does it work with several dentists?
Yes. Each dentist or hygienist has their own working hours, and each visit type is linked to the people who perform it. The assistant offers a slot only when the right person is free for the full length of the visit.
What are check-up recalls?
Messages the clinic chooses to send its own patients when a routine check-up or cleaning is due, on the schedule set at setup. The patient can book straight from the reply. Anyone who asks to stop receiving them is not contacted again.
Can it book an urgent visit for a broken tooth?
Yes, into the urgent slots you keep for that. It does not judge severity: for strong pain, swelling, bleeding or a blow to the mouth, it tells the patient to call emergency services or the clinic directly, as your rule says, and flags the case for the team.
Who sees the booking details?
Your team, in the app, with the access each person was given. The reason for a visit is health information, so we handle it as your processor and only to run the assistant. Where prior authorisation for health data is required, such as from the CNDP in Morocco, booking starts once you have shown it.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22