Guest calls answered at any hour, in the guest's language
AI phone agent
Nolloi's AI phone agent answers the calls guests make to your property, by voice, in their language and under your rules. Live answering of WhatsApp calls is included in the Business OS and Prestige plans. Answering your property's own phone line, and calling back guests who asked for it, is set up in a custom deployment, scoped with you. It never takes card details by phone and never confirms a room you have not approved.
WhatsApp calls are included in the standard plans; your own phone lines are connected in a custom deployment.
A typical situation
It is 23:15. A guest whose flight was delayed calls to say she will arrive at 1:30 instead of 21:00. The owner is asleep and the night porter is carrying a suitcase up three flights of stairs. The phone agent picks up, reassures her, gives the late check-in instructions you approved, notes the new arrival time and the flight number, and files it in the team app so someone is at the door. When she also asks for a driver, the request is noted for the night team to confirm.
Example
- CustomerHello, I have a room booked for tonight under Keller. My flight's delayed, I won't be there before half past one.
- AI assistantGood evening, Ms Keller, thank you for letting us know. I'm the property's AI assistant. A 1:30 arrival is fine, and I'll pass the new time to the night team. Do you have your flight number?
- CustomerIt's flight 482. Will someone still be there to let me in?
- AI assistantThank you. The night team has your arrival time. When you reach the end of the lane, ring the bell by the blue door and someone will come down. Would you like the property's driver to meet you at the airport?
- CustomerYes, if that's possible.
- AI assistantI've added a driver request for a 1:30 landing on flight 482. The night team will confirm the driver and the cost to you by message. Safe travels, and see you tonight.
Illustration. A real assistant answers with the hours, services and rules the business approved.
How it works
The call is picked up
In the guest's language, with the greeting and assistant name you chose. If the guest asks, it says plainly that it is an AI.
It finds out why they are calling
A question (parking, breakfast, how to find the door), a change (arrival time, one more night), a new booking request, or a problem during the stay.
It answers or collects
Approved answers are given at once. For a booking, it collects dates, guests and contact one at a time and confirms nothing beyond what your rules allow.
Your team reads a summary
Each call leaves a written summary in the team app: the request, the details and what the guest was told. Urgent matters go to the person on duty.
What you decide
What you decide
- Which calls it answers: WhatsApp calls on your plan and, in a custom deployment, your property's phone line, around the clock or only at night
- The greeting, the assistant's name and the tone of voice
- What it may say about rates, availability and payment terms, and what it always passes to the team
- Who is reached for an urgent problem at night, and what counts as urgent at your property
- Which callbacks it may make: only to guests who asked to be called back, or to confirm an arrival they expect
What it does not do
- It does not take card numbers or payments over the phone.
- It does not confirm a booking or a change of dates unless your rules allow it; otherwise it notes the request for the team.
- In the standard plans it answers WhatsApp calls only, live on Business OS and Prestige; your property's ordinary phone line needs a custom deployment.
- It does not call anyone who did not ask to hear from you.
Questions
Is the phone agent included in our plan?
Partly. On Business OS and Prestige it answers WhatsApp calls live, by voice, and on every plan a missed WhatsApp call gets an instant written reply. Your property's own phone line is connected in a custom deployment, scoped with you, because every property's line and call pattern is different.
Can it call guests?
Only the calls your guests asked for or expect: a callback they requested, or a confirmation of their arrival time. In a custom deployment those calls go out from your line. It never calls people who have not been in touch with you.
Which languages does it speak on the phone?
The language the guest speaks, and it follows them if they switch. A guest who starts in English and continues in French is answered in French, and a driver calling in Darija is answered in Darija.
What does the night porter see after a call?
A short written summary in the team app: who called, why, the new arrival time or request, and exactly what the guest was told. Nobody has to replay the call to know what to do next.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22