Your reservations inbox, answered and sorted
AI email assistant
For hotels, riads and guesthouses, Nolloi can answer and sort the email that reaches your reservations address: availability questions, arrival details, transfer requests, invoice requests and group enquiries. It writes in the sender's language with the facts you approved and files each request in your team app. The email assistant is set up in a custom deployment, scoped with your property; it is not part of the standard plans, which cover WhatsApp.
Built and connected for you in a custom deployment, scoped with you.
A typical situation
Email is where the longer requests arrive: a tour operator asking for eight rooms in October, a couple planning a honeymoon with questions about a private dinner on the roof, a guest who needs an invoice in their company's name, a travel agent forwarding passport names for a family of five. On a busy morning these sit under newsletters and platform notifications. The email assistant reads each one, answers what it can from your approved facts, asks for what is missing, and routes the rest: groups to the manager, invoices to whoever handles billing, special occasions to the front desk.
Example
- CustomerHello, we are 14 colleagues planning a team retreat from 3 to 6 October. Could you host us, and do you have a space for workshops?
- AI assistantGood morning, and thank you for thinking of us for your retreat. Group stays are handled by our manager, who will reply with availability and a proposal. To prepare it, could you tell me how many rooms you need and whether some colleagues would share?
- CustomerProbably 8 rooms, some sharing. We'd also need lunch on two of the days.
- AI assistantThank you, that is clear. I have passed your request to the manager: 14 guests, 8 rooms, 3 to 6 October, a workshop space and lunch on two days. The proposal will come from the manager directly, and you can reply to this thread at any time.
Illustration. A real assistant answers with the hours, services and rules the business approved.
How it works
It reads every incoming email
And recognises what it is: a booking request, a question before arrival, a change of dates, a group or event enquiry, an invoice request, or a notification it should leave alone.
It replies with what you approved
In the sender's language, with your signature: check-in times, how to reach the property, breakfast, what the transfer involves. Rates only if you gave them.
It asks for what is missing
For a booking, dates, number of guests, children's ages and arrival time. For a group, the dates, the rooms needed and the purpose of the stay.
It files and routes
Each thread becomes a request in your team app with a short summary. The right person replies or confirms. Nothing is confirmed in your name unless your rules allow it.
What you decide
What you decide
- Which address it handles, reservations, contact or both, and which senders it leaves alone, such as booking platforms and suppliers
- The facts and wording it may use, your email signature and the tone of your replies
- Who receives groups, events, invoice requests and complaints
- Which requests it answers itself and which it only files for a person to handle
What it does not do
- It is not in the standard plans: it is built on your inbox in a custom deployment.
- It does not send quotes for groups or events; the manager does.
- It does not handle payments, refunds or card details sent by email.
- It does not change anything in your booking system; your team confirms stays there.
Questions
Why is email a custom deployment rather than part of the plans?
Every property's inbox is different: shared addresses, platform notifications, travel agents, suppliers. We scope with you which messages it answers and which it leaves, then build it on your address. WhatsApp messages and calls remain covered by the standard plans.
Will it answer messages from booking platforms?
Only if you decide so at setup. You may prefer it to leave platform messages to the team and focus on guests and agents who write to you directly.
Does it follow the same rules as our WhatsApp assistant?
Yes. It works from the same knowledge and handoff rules, so a guest gets the same answer about check-in or transfers whether they write by email or on WhatsApp, and every request ends up in the same team app.
Does it reply at night?
It replies when the email arrives, at any hour, so a guest writing from another time zone has an answer before they go to sleep. You can also tell it to file certain kinds of email for the morning without replying.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22