The school phone, answered at the busiest moment of the morning
AI phone agent
Plenty of parents still pick up the phone: before the bell, at pickup, all through enrolment season. Nolloi's AI phone agent answers your school's own lines with the same approved information and rules, records absences for the right person, and makes the calls parents asked for, such as a callback from admissions or a reminder before a visit. It is built in a custom deployment. Calls to the school's WhatsApp number are already covered by the standard plans.
WhatsApp calls are included in the standard plans; your own phone lines are connected in a custom deployment.
A typical situation
At 7:40 the front desk has one receptionist and four lines ringing. Two parents are reporting absences, one wants to know whether the bus now stops on a new street, and a family who arrived in town last week is asking about places for two children. One call can be taken. With the phone agent, every caller is heard: the absences reach supervision before first period, the bus question gets the approved answer, and the new family books a Saturday visit, with a reminder call on Friday because they asked for one.
Example
- CustomerHello, I'm calling about Lina in third grade. She has a dentist appointment this morning and will arrive around eleven.
- AI assistantGood morning. I'm noting that Lina, third grade, will arrive around 11:00 today because of an appointment, and I'll pass it to supervision right away. Will someone bring her to the front office?
- CustomerYes, her father. Sorry, am I talking to a recording?
- AI assistantI'm the school's AI assistant, not a recording, and I've taken your message in full. If you would like someone from the office to call you back, I can arrange that.
- CustomerNo need. Thank you.
- AI assistantThank you. Lina's late arrival is with supervision, and her father can sign her in at the front office.
Illustration. A real assistant answers with the hours, services and rules the business approved.
How it works
The call is picked up
The agent answers on the school's line, greets the caller in the school's name and manner, and switches to the parent's language when needed.
It finds the reason for the call
Absence, enrolment, transport, canteen, fees or a personal matter. It asks one question at a time and reads back what it has noted before closing.
It answers, books or passes on
Approved information is given directly, a visit lands in the office's slots, and a call that needs staff is handed over the way the school chose, with a written summary in the team app.
It calls back when a parent asks
If a parent wants admissions to ring them, or chose a reminder before a visit, the agent makes that call at the agreed time. It only rings families who asked for it or expect it.
What you decide
What you decide
- Which school lines the agent answers, and when: all day, after the office closes, or only when every line is busy.
- What it may say on the phone, usually the same approved information as on WhatsApp.
- Which calls go to which person, and how: a summary in the team app, a callback, or a staff member alerted.
- The calls it may place: callbacks parents request and reminders before visits or admissions meetings.
What it does not do
- It is not part of the standard plans: answering your own phone lines is built and connected in a custom deployment, scoped with you.
- It does not ring parents who did not ask for a call, and it never uses the line for announcements or promotions.
- It does not discuss a child's file, results or health by phone, whoever the caller says they are.
Questions
Is this the same as answering WhatsApp calls?
No. Live answering of WhatsApp calls is already included in Business OS and Prestige, and every plan sends an instant written reply to a missed WhatsApp call. The phone agent covers your ordinary lines and is set up in a custom deployment.
Can it check that the caller really is the parent?
It does not verify identity, which is one reason it never gives out personal information about a pupil. It takes messages and shares general information only; anything sensitive goes to staff, who know the families.
What does a custom deployment involve for a school?
We scope it with you first: which lines, which hours, where each type of call goes, and which callbacks the agent may make. It is priced and agreed before any work starts, then we build and connect it.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22