Property viewings booked on WhatsApp, inside your agents' diaries
AI appointment booking
Viewings fill an agency's week, and most of them are arranged by message. Nolloi's assistant offers viewing times on WhatsApp only inside the availability you set for each agent and property, records the chosen slot in your calendar, sends the reminders you picked and handles changes. Booking with reminders is part of the standard plans, from Essentiel upwards.
A typical situation
Thursday afternoon. Omar has four viewings across town and a signing at 18:00. Meanwhile three people ask to see the same studio, one renter wants to move Saturday's visit, and an owner has asked that her flat be shown only after 17:00 on weekdays while the current tenant still lives there. Done by hand, that means phone calls between visits and the risk of two visitors on one doorstep. The assistant answers each person, offers only times that respect the owner's condition and Omar's diary, moves Saturday's visit to a free slot and leaves him a tidy list for Friday.
Example
- CustomerGood morning, I have a viewing tomorrow at 10:00 for the studio on Rose Street, but I can't make it.
- AI assistantGood morning, that is no problem. Omar can show the studio tomorrow at 15:00, or on Monday at 17:30. Would either of those work?
- CustomerMonday 17:30. Can my brother come too? He's my guarantor.
- AI assistantOf course, he is welcome. I have moved your viewing to Monday at 17:30 and noted that your brother, your guarantor, will join you. You will get a reminder on Monday morning with the meeting point.
- CustomerThanks. Does he need to bring any documents?
- AI assistantOmar will share the list of documents the agency asks for and can go through it with you both on Monday. Saturday at 10:00 is now free, so nothing else is needed from you.
Illustration. A real assistant answers with the hours, services and rules the business approved.
How it works
Rules per agent and per property
You set each agent's viewing hours, the usual length of a visit, the gap needed to travel between addresses, and conditions such as an occupied flat that can be shown only at certain times.
The visitor chooses a time
Once the person's questions are answered, the assistant proposes two or three times that fit those rules. It never invents a slot and never books outside the diary.
Calendar and reminders
The viewing goes into your calendar, and Google Calendar can be connected, with the property and the visitor's details. The visitor receives the reminders you chose, with the meeting point you approved.
Changes handled in the chat
When someone needs to move or cancel, they reply to the reminder. The assistant offers another slot or frees the time, and the agent sees the change in the team app.
What you decide
What you decide
- Each agent's viewing hours, days off and the length of a standard visit
- Travel time between viewings, by neighbourhood if your agents cover a large area
- Owner or tenant conditions per property, such as visits only on weekday evenings
- When reminders go out, how they are worded and the meeting point for each property
What it does not do
- It books only inside the availability you set; it cannot see an agent's commitment that is missing from the calendar.
- It does not decide on a rental application or choose between candidates: the agent and the owner do.
- It does not negotiate the price or the terms while booking, and it gives no legal advice.
Questions
Can it book viewings for several agents?
Yes. Each agent has their own availability and listings, and the assistant books with the agent assigned to the property. In the team app, each agent sees their own viewings.
What happens when two people want the same slot?
Once a slot is booked it is no longer offered, and the next person is shown the remaining times. If a popular property needs more visits, you can open extra time in the agent's availability.
Does it work with the calendar we already use?
Google Calendar can be connected, so agents keep the diary they know. Bookings and changes appear there and in the team app.
Is booking included in the plans?
Yes. Booking within your availability, with reminders, is part of the standard plans from Essentiel upwards. Live answering of WhatsApp calls comes with Business OS and Prestige.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22