AI website chat for travel agencies, built on your own site
AI website chat
Visitors read your circuits and packages late at night and leave with questions nobody answers. Nolloi can add an AI chat to your agency's website, set up in a custom deployment and scoped with you. It answers from the trip pages and information you approve, gathers what an advisor needs for a quote and files the request in your team app. Website chat is not part of the standard plans.
Built and connected for you in a custom deployment, scoped with you.
A typical situation
23:40. Karim has had your ten-day cultural circuit open in a tab for a while. He wants to know whether the internal flights are included, which documents the visa needs, and whether travelling alone costs more. Without help he closes the tab and emails three agencies in the morning. With the chat on the page, he gets the inclusions exactly as your itinerary lists them, the documents list your agency approved and an honest promise that an advisor will confirm the single rate. Before leaving, he gives his departure and how he wants to be contacted.
Example
- CustomerAre domestic flights included in this circuit?
- AI assistantGood evening. On this itinerary, the two internal flights are listed as included, along with airport transfers. International flights are quoted separately by an advisor. Is there anything else in the programme I can check for you?
- CustomerAm I talking to a robot?
- AI assistantYes, I'm the agency's AI assistant. I answer from the information the agency has approved, and an advisor takes over for quotes and anything specific to you. Would you like me to pass your request to one?
- CustomerSure. I travel alone, does that cost more?
- AI assistantThe single rate depends on the departure and the hotels, so I won't guess: an advisor will confirm it in your quote. Which departure are you considering?
- CustomerThe one in early March.
- AI assistantNoted. How would you like the advisor to reach you, by email or by phone, and at what time?
- CustomerPhone, after 18:00.
- AI assistantThank you. Your request is with the team: early March departure, one traveller, a call after 18:00. Have a good night.
Illustration. A real assistant answers with the hours, services and rules the business approved.
How it works
Scoped with you
In the custom deployment we agree which pages show the chat, what it may answer and which itineraries it knows. Your website keeps its design and its booking tools.
It answers from what you publish
Inclusions, listed departures, what to pack, documents lists and the booking conditions you wrote. When the answer is not in your approved material, it says so and offers an advisor.
It turns interest into a brief
When a visitor wants a quote, it asks for the departure they like, the number of travellers, the city they leave from and the best way to reach them, one question at a time.
The request lands in your team app
With the trip the visitor asked about and the whole chat, so the advisor replies knowing exactly which circuit caught their eye and what worried them.
What you decide
What you decide
- Which pages carry the chat and the opening line it shows on each.
- The itineraries, inclusions and booking conditions it may repeat word for word.
- The visa documents lists it may share, and the cases it must pass to an advisor.
- What it collects before a handover, including how and when visitors prefer to be contacted.
What it does not do
- It is built in a custom deployment, scoped with you: the standard plans cover WhatsApp, not website chat.
- It does not quote, check live availability or take payments.
- It does not advise on visa eligibility or interpret a consulate's rules.
Questions
Do we need to rebuild our website?
No. The chat is added to the site you already have. While scoping the custom deployment we look at how your site is built and agree where the chat appears and how it looks next to your trip pages.
Does the chat know the same things as our WhatsApp assistant?
When you have both, they share the same approved knowledge and the same handover rules, so a client gets the same answer on your site and on WhatsApp. Requests from both channels land in the same team app.
Which languages does the chat use?
The visitor's own. Someone reading your English pages can ask in Arabic, French or Spanish and receive the answer in that language, from the same approved information.
How is a custom deployment priced?
It is scoped with you and set out in a written proposal before anything is built. There is no public price list for custom work: talk to us about your site and your volume of enquiries.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22