A WhatsApp AI receptionist for your travel agency
WhatsApp AI receptionist
Travel enquiries already start on WhatsApp: a voice note recorded in a taxi, a two-line question about a package, a quick 'are you open on Saturday?'. Nolloi's WhatsApp receptionist answers on your agency's number with the knowledge you approved, turns those messages into trip briefs, books meetings in your advisors' calendars and files every conversation in your team app. It is part of the standard plans.
A typical situation
Saturday, 16:20. The agency closed at 13:00. Lina records a voice note of almost two minutes: she is getting married in June, her fiancé dreams of islands, she wants culture, they have about twelve days and her parents might join for the first week. Normally that message waits until Monday, buried under the weekend's other chats. The receptionist understands the voice note, congratulates her, asks the two things still missing, proposes a slot with the advisor who handles honeymoons and leaves a clean summary in the team app before Lina has put her phone down.
Example
- Customer(Voice note, 1:52) ...so islands for him, culture for me, around twelve days in June, and maybe my parents for the first week.
- AI assistantCongratulations to you both, and thank you for all the details. I've noted a honeymoon of about twelve days in June, mixing islands and culture, with your parents possibly joining for the first week. Which city will you be flying from?
- CustomerNairobi.
- AI assistantThank you. Is your parents' week confirmed, or should the advisor prepare both versions?
- CustomerBoth, they're not sure yet.
- AI assistantNoted. Our honeymoon advisor can talk it through with you on Tuesday at 10:00 or Wednesday at 17:30, at the agency or by phone. Which suits you?
- CustomerWednesday 17:30 by phone.
- AI assistantBooked for Wednesday at 17:30, by phone. May I have your name for the booking?
- CustomerLina.
- AI assistantThank you, Lina. You'll get a reminder on Wednesday morning, and the advisor will come with route ideas and a quote for both versions. Enjoy the rest of your weekend.
Illustration. A real assistant answers with the hours, services and rules the business approved.
How it works
It answers on the number clients already have
Messages, voice notes and calls reach the receptionist on your agency's WhatsApp. On every plan, a missed WhatsApp call gets an instant written reply. On Business OS and Prestige, WhatsApp calls are answered live, by voice.
It turns a long message into a trip brief
From a rambling voice note or a scattered chat, it pulls out who travels, when, from where and in what style, then asks only for what is still missing.
It books the right advisor
It offers slots from the calendar of the advisor who handles that kind of trip, honeymoons, groups or pilgrimages, and sends the reminders you set.
It hands over with a summary
The team app shows a short summary on top, the client record and the full conversation underneath. Your advisor picks it up from there, with nothing to ask twice.
What you decide
What you decide
- The greeting, the receptionist's name and the tone your agency uses on WhatsApp.
- Which advisor's calendar receives which kind of trip, and the meeting formats you offer.
- When reminders go out, and whether a confirmation is sent right after booking.
- The words that send a chat to a person at once: an emergency abroad, a complaint, a refund request.
What it does not do
- It does not issue tickets, hold seats or take payments: those stay in your booking tools.
- It does not quote a tailored trip or confirm availability: an advisor does both.
- It does not answer your ordinary phone line. That is a custom deployment, while WhatsApp calls are already covered by the plans.
Questions
Does it understand voice notes in different languages?
Yes. A voice note in English, French, Arabic, Darija, Spanish or many other languages is understood, and the reply follows the client's language. A client who records in one language and types in another is followed too.
Can it answer WhatsApp calls?
On the Business OS and Prestige plans, yes: it answers live, by voice, gathers the same brief and books the same meetings. On every plan, a missed WhatsApp call gets an instant written reply so the client can continue by message.
Will clients know it is an AI?
It never pretends to be human and says it is an AI whenever someone asks. You choose its name at setup, and you can pick one that fits your agency rather than a person's name.
What happens during a busy season?
Every message gets an answer and every request is filed in order, so nothing disappears in a crowded chat. Your advisors work through complete briefs instead of chasing missing dates and ages, and urgent cases reach the person you named first.
Let's talk about your business.
One message is enough. We answer on WhatsApp or by email, and you decide what happens next.
contact@nolloi.comWhatsApp +212 7 12 13 60 22